The first PhD student in service design

Designing easy to use services is a rapidly growing industry and service designers is a rapidly growing profession that plays an increasingly important role in our lives.

Fabian Segelström is the first in Sweden to defend a thesis in the field of service design. In his thesis ”Stakeholder Engagement for Service Design” he wanted to find out how service designers go about to create an understanding of customers and others who are affected by a service, in order to develop services that better suit their needs.

He explains in a press release at Linköping University that what often happens when a service designer enters a company is that the various departments of the company starts talking with each other and discover that they have much to gain by cooperating more.

- Service Designers offers a holistic approach that their clients, service provider, often lack. They see the entire process, from when the need arose service until it is delivered and credited made​​. It is about providing quality services and long-term satisfied customers, says Fabian.

He has been closely following service designers and their clients - different service companys - in participant observation in Sweden, Germany and Australia, for a total of nearly four months.

Fabian Segelström defend his thesis on october 25 at Linköping University.

To Linköping Universitys english site >>

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SVID, Swedish Industrial Design Foundation | Sveavägen 34, 6 tr, SE-111 34 Stockholm | info@svid.se I +46 (0)8 406 84 40

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SVID, Swedish Industrial Design Foundation | Sveavägen 34, 6 tr, SE-111 34 Stockholm | info@svid.se I +46 (0)8 406 84 40